ODU IT Help Desk

I was a Lead Student Technician. Now, I am a hourly IT Specialist. I assist in the resolution of tickets, creation of knowledge base articles, and the training of new student hires.

I have over 16,000 tickets which I have interacted with in some way since 2022. Entire 2024 Employee Review: here. It is clear that there is always room for improvement, and something to learn. ODU Help Desk Ticket Filter ODU Help Desk Tickets Assigned to Me
Examples.
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