Skills

Please note that this is not an exhaustive list of my skills, but rather a selection of those I have documented for the IDS 493 course. In addition, I am always learning and expanding my skill set.

Skill 1: Technical Problem Solving

I have developed strong technical problem-solving skills through hands-on experiences in both academic and real-world environments. Whether diagnosing hardware issues, resolving software conflicts, or configuring network systems, I approach problems methodically—relying heavily on deductive reasoning to identify root causes and implement effective, often incremental, solutions. My time at the ODU IT Help Desk sharpened my ability to think quickly and support users efficiently, while my personal projects strengthened my capacity to troubleshoot independently and adapt to unexpected challenges.

Artifacts:

Skill 2: Cybersecurity Analysis & Awareness

Through my coursework in cybersecurity, my internship at the City of Virginia Beach, and independent learning, I’ve built a solid foundation in identifying risks, understanding threat landscapes, and applying mitigation strategies. I’ve worked with vulnerability scanning tools, reviewed security policies, and engaged in critical discussions about real-world attack vectors. This skill demonstrates not only my technical capabilities but also my awareness of the human, procedural, and organizational dimensions of cybersecurity.

Artifacts:

Skill 3: Professional Communication & Documentation

In technical environments, the ability to clearly document and communicate issues, solutions, and procedures is essential. I've developed this skill through writing user support documentation, composing professional emails, and preparing internal and external presentation materials. From drafting internal memos during my internship to authoring knowledge base articles for the Help Desk, I’ve learned how to communicate technical concepts effectively to both technical and non-technical audiences.

Artifacts: